Patient Financial Services

Helping Patients With Payment for Medical Services

Does Baxter Health contract with my insurance? Health insurance plans accepted by Baxter Health may vary, so check here to see if your insurance is on our list. We’re continually negotiating and contracting with new insurers to ensure that our community has access to the high-quality, affordable healthcare it deserves.

Business Office - Financial Counseling Department

Our Business Office is available to help patients with questions regarding insurance coverage and payment methods for their hospital bills. The staff in the business office commonly answers questions regarding various insurance carriers, charges on patient bills, and advice on financial programs and charity care to pay for needed medical services. Available payment methods include: Check, VISA, MasterCard, AMEX, or Discover credit cards and debit cards, and a Patient Friendly Bank Loan. Your health coverage is a binding contract between your insurance company and you. While we will assist in expediting your claims, you are ultimately responsible for payment of your account. The Baxter Health Business Office is open Monday through Friday, 8:00 a.m. to 4:00 p.m.

Fees for the professional services of your attending physician, surgeon, radiologist, anesthesiologist or pathologist are not included in your hospital bill. You will be billed separately for their services by those providers.

Contact Us

If you would like to speak with a Patient Account Representative about your existing patient account balance (non-collections account) or financial assistance, please call (870) 508-1080 from 8:00 a.m. to 4:00 p.m., Monday through Friday to speak to one of our Financial Counselors. Our Financial Counselors are trained to assist you with patient loans, payment programs, Medicaid and insurance eligibility as well as our Hospital Sponsorship Program.

You can also pay your hospital bills online. Just simply click on the link here, and be sure to have you account number and credit card available.

Patient Loan Program

We realize that paying your medical bills can present an unexpected expense. We are pleased to offer affordable monthly payment plans to our patients that will help diminish the financial pressure of your healthcare responsibilities.

Briefly, here’s how it works: Our program is based on the same concept that department store charge cards use. You make a minimum payment each month, but can pay off the entire balance if you wish. You will receive a payment book from Arvest Bank, and you send your payments directly to them.

Better Payment Options

The bank loan will allow you to make monthly payments on your account over an extended time period rather than pay the entire balance at once. You will receive a payment book to make monthly payments. Future medical expenses from Baxter Regional may be added as long as your monthly payments are current. Minimum payments are based on the size of the balance due at the time the loan is taken out and it may vary. Our program offers a 0% interest rate (a first in Arkansas for our patients).

Activating Your Account

You may participate in the program after your insurance company has paid or, if you don’t have insurance, the program can be activated immediately.

Multiple payment options

Pay your bills 24/7 by check or credit card, via mail, phone or Internet. If you have questions or would like to finance your healthcare bill through Arvest Bank, please contact our financial counselors at (870) 508-1080.

Medicaid

The State of Arkansas also implements a Medicaid program which is a source of health insurance for low income individuals who meet criteria (age, disabled, dependent children, and pregnant women to name a few of the categories of coverage). Baxter Regional has representatives on staff that can help assist patients in applying for Medicaid. Call (870) 508-7058 or (870) 508-1067 with questions or apply for Medicaid for your hospital bills.

Medicare Replacement Policies Info

Download the Managed Care Answer Guide. This guide is to assist our patients in understanding their provisions of their managed care plan, to aid in understanding managed care terminology, and to provide a consumer guide to selecting an insurance plan.

Prompt Pay Discount Policy for Uninsured Patients

If you are uninsured and can pay your bill in full within 30 days of receiving it (bill date), then you may be qualified for an additional 10% discount to be applied to your balance due. To see if you qualify, please contact one of our financial counselors at (870) 508-1080, from 8:00 a.m. to 4:00 p.m., Monday through Friday.

Baxter Health Financial Assistance Program

The following information relates to Baxter Health’s Financial Assistance Program. It is the policy of Baxter Health to evaluate all patients’ ability to pay and offer financial assistance to those who qualify.

Qualifying for financial assistance under Baxter Health’s procedures involves the following:

• Guarantors complete a financial statement application which details their income and expenses during the 12 months prior to the hospital visit.
• The financial statement application is reviewed to ensure it has been completed. Any supporting documents can be requested from the guarantor.
• If the financial statement application has been validated and supporting documentation shows an income at or below 300% of the current Federal Poverty Level (FPL) for the declared family size, the patient may qualify for some financial assistance.

If you have any questions regarding this information, or if you would like to speak to our patient financial counselor or request an application, please call (870) 508-1080, from 8:00 a.m. to 4:00 p.m., Monday through Friday. Our financial counselors are trained to assist you for payment programs, Medicaid eligibility, and insurance eligibility as well as our financial assistance program.

Click here to download the Baxter Regional Financial Assistance Policy, or click here to learn more and apply for financial assistance.