Hospital Information

Helping Patients and Visitors in South Central Missouri and North Central Arkansas

At Baxter Health, our first priority is you. We look forward to providing you with care that is compassionate and individualized. We understand that you may have some questions and concerns before, during and after your stay at Baxter Health. Below is some useful information that may help you prepare for your visit. If the following topics do not address your needs, feel free to contact us.

Resources and Patient Education

​At Baxter Health, we are committed to providing excellent care for every patient, every time. Educating our patients is an important part of this commitment. Please contact us for specific information on the wide variety of programs and services offered at Baxter Health. For general information, call (870) 508-1000 or email marketing@baxterregional.org.

A digital version of the Baxter Health Patient Guide is available. Click here to view and download!

Patient & Visitor Information

Hospital Entrances

After 9 p.m. daily, all visitors who enter the hospital should use the Cline Emergency Center Entrance. They will be greeted by a Security Officer at the corridor and asked to provide their name and the reason for their visit before they can access areas beyond the emergency department corridor. This ensures the utmost safety for our patients and staff.

• General Visiting Hours - Open Visitation
• Women & Newborn Care Center - 9 a.m. to 9 p.m.
• Critical Care Units - No visitation from 6 to 8 a.m. and 6 to 8 p.m.
• Baxter Health Behavioral Health - Weekdays, 1 to 2 p.m. and 6 to 7 p.m. Weekends and holidays, 1 to 3 p.m. No children under age 12 allowed.

Cafeteria Hours

The Cafeteria is open seven days a week for family members, staff, and visitors. The cafeteria is located on the first floor of the hospital near the rear of the facility. The daily menu is available by calling ext. 1633. The cafeteria hot meal service schedule is as follows:

• Breakfast - 7:00 a.m. to 9:00 a.m.
• Lunch - 11:00 a.m. to 1:30 p.m.
• Dinner - 5:00 p.m. to 7:00 p.m. weekdays

Birthdays and Anniversaries

Birthdays and anniversaries are important milestones, and we’d love to celebrate while you are a patient here. Simply let your nurse know of the occasion and they will work with dietary personnel to prepare a surprise in honor of your special day.

Calling Your Nurse

Help is as close as the button at your bedside. Should you require a nurse, simply press the button to alert the nurses station. Help will be on the way quickly.

Cellphones

Please be respectful of others by turning your cellphone to vibrate while you are in patient areas of the hospital. For the convenience of all, charging stations are available in the cafeteria and the waiting areas for the Cline Emergency Center, Women & Newborn Care Center and Main Lobby. Baxter Health is not responsible for lost or damaged devices.

Coffee Bar

Location
First floor

Hours
Monday through Friday: 7 a.m. to 5 p.m.

Brewed Awakening offers specialty coffees, smoothies, fresh fruit and pastries.

Electrical Appliances

For safety reasons, electrical (plugin) appliances are not permitted in patient rooms. These include, but are not limited to, hair dryers, portable heaters, DVD players, computers, radios, heating pads and other devices. Battery-operated devices are permitted on a case-by-case basis.

Fire Safety

Baxter Health conducts regular fire alarm testing and drills to help maintain a state of readiness. If you hear an alarm, DO NOT LEAVE YOUR ROOM. If an actual emergency is in effect, hospital staff will advise you on what to do and where to go.

Firearms

Except for authorized security personnel and on-duty members of law enforcement, firearms are prohibited within the hospital.

Flowers

Baxter Health Volunteers are responsible for delivering flowers and gifts to patient rooms. Friends and family members can also send free e-cards to patients.

Gift Shop

Pink-A-Dilly Gift Shop provides a variety of items including gifts, fresh flowers and other items for patients and visitors alike.

Hearing Impaired

For our patients who are deaf, nursing personnel will determine if the patient can satisfactorily communicate via writing. For patients who communicate via sign language, arrangements shall be made through a social worker to bring in a sign language interpreter. The patient’s physician or other staff member shall be present for all medical translation.

Housekeeping

Patient rooms are cleaned daily by a member of housekeeping staff. If there is a concern with the level of housekeeping, please inform your nurse for the matter to be addressed.

Identification

Baxter Health staff are required to wear identification badges on the upper part of the body where they are easily identified. All hospital volunteers wear yellow shirts and yellow badges. Vendors, students and visiting clergy are also asked to wear badges identifying their role.

Interpreters

Direct communication between patients and their health care providers is essential to achieving positive outcomes. Baxter Health provides a range of alternate communication tools for patients who need accommodation. These include qualified sign language 9 interpreters, written information in alternate formats and free language services for patients whose primary language is other than English. Please call 870-508-7770 to access these services.

Lost and Found

If you have lost or found an item, please contact Security at 870- 508-3600.

Mail

Incoming mail is delivered to patients’ rooms by volunteers; any mail that arrives after discharge will be forwarded to patients’ home address. Outgoing mail can be sent via the mailbox located at the rear entrance of the hospital between education and the cafeteria. Postage stamps may be purchased in the gift shop.

Maintenance

Maintenance personnel are available around the clock. If any part of the facility requires attention by maintenance, please forward the issue to a nurse who will contact the appropriate personnel.

Medicines

It is of the utmost importance that patients only take medicines as prescribed, filled and administered by hospital staff. Tell your physician about any medicines you currently take; if it is necessary for you to take them while you are here, hospital staff will administer them to you. DO NOT take prescription or over-the-counter medicines from home on your own.

Oxygen

Special restrictions are in place for patients who require oxygen. Electrically operated equipment and aerosol products are prohibited in areas where oxygen is being administered.

Parking

Baxter Health features free parking throughout the campus. All guests are reminded to lock and remove valuables from their vehicles. Please note the following parking restrictions:

• Patients and visitors are asked not to park in spaces marked reserved.
• Parking in driveways at Employee and Guest Entrance, Main Entrance and Cline Emergency Center Entrance is prohibited, except for drop-off and pick-up.

Pastoral Care

The hospital chapel is located on the south end of the second floor; enter under the sign for the Cardiac Center on the left side of the hallway. To reach the chaplain, dial extension 7750.

Patient Meals

Each patient room contains a menu upon which is printed the breakfast, lunch and dinner items for each day of the week as well as alternate meal selections. If a patient does not order from the menu, the feature item will be delivered.

Missing a menu?
Please call extension 3333.

Food is prepared according to any and all dietary restrictions prescribed by your physician. Additional dietary restrictions such as vegetarian or religious preferences, may be requested by dialing extension 3333. Meal trays are delivered by Food Services personnel at the appointed meal times. Patients absent from their rooms during regular meals times may be served by doctor’s order. A supply of milk, juice, crackers and coffee is also maintained at the patient care unit to provide small snacks between meals as approved by your nurse.

Guests may purchase meals from the menu book in the patient room for $6 per meal. The guest’s meal will be delivered at the same time as the patient meal; guests will pay for their meal upon delivery. Please note, Food Service personnel do not carry change.

You may order a guest tray at extension 3333 up to the following times for each meal:

• BREAKFAST: Order by 6 a.m.
• LUNCH: Order by 10:30 a.m.
• DINNER: Order by 4 p.m.

Personal Belongings and Valuables

Personal care items (eyeglasses, contact lenses, hearing aids, etc.) should be kept in the bedside stand. Do not put them in the bed or on the food tray as they may become soiled, lost or damaged. Patients should not leave valuables (jewelry, cash, etc.) in their rooms; Baxter Health is not responsible for these items.

Public Restrooms

Public restrooms are located throughout the building for use by visitors. For the health and safety of all, visitors are prohibited from using patient restrooms.

Smoking

Per Arkansas state law, smoking is prohibited in hospitals. Patients and visitors are not allowed to smoke at any time, and patients are not allowed to leave the campus to smoke unless discharged by their Here are some answers to our most frequently asked questions for you and your visitors while staying at Baxter Health. 10 physician. The staff can provide alternatives to smoking (such as a nicotine patch) while as a patient at Baxter Regional, with physician approval. All other individuals (family members, visitors, etc.) are prohibited from smoking while on or around hospital property.

Telephone

Each patient room features a telephone. To ensure all patients get sufficient rest — and in respect to all others in the unit — the following restrictions apply:

• Patients may receive calls between 7 a.m. and 10:30 p.m. Incoming calls later than 10:30 p.m. are automatically transferred to the nurses’ station.
• Family members and/or nurses may request individual telephones be shut off.
• Long distance calls cannot be charged to your room.

To place a local call:

Dial 9, wait for dial tone and dial the number. Local calls may be placed at any time

To place a long distance call:

Dial 9, then 0 to reach an outside operator for assistance.

To reach directory assistance:

Local calls: 1-411

Within 870 area code: 1-870-555-1212

Outside 870 area code: 1 + area code + 555-1212

Out of state: 7 + area code + 555-1212

TV

Each patient room is equipped with a television, controlled by the bedside pillow speaker or side rail controls. Please be considerate of others in the medical unit by controlling volume and turning off the television at bedtime. Staff members can assist in turning on closed captioning or other functions of the TV. Channel listings are printed elsewhere in this booklet.

Vending Machines

Vending machines are located by most elevators and across the hall from cafeteria entrance. They are available 24 hours a day, seven days a week.

Wireless Internet

To access the hospital’s wireless internet, choose “BRMC GUEST” on your device from available networks. Visit our website for useful content about the hospital, including services, clinics, MyBRMC Patient Portal, community events and more.

Your Room

Your room assignment is based upon your admitting diagnosis and availability at the time of your admission. Please speak to your nurse regarding issues with your room.

Visitor Information

We understand the need for relatives and friends wanting to be present during the hospitalization of a loved one, whether for a brief visit or for companionship. Having these individuals near brings comfort and can help with the healing process, both during your stay and after you return home. You not only have the right to visitors, but you have the right to choose which individuals may visit you from among family, friends, partners, personal care aides or other individuals. You may choose and prioritize visitors regardless of their gender or your relationship to the person. You can also elect a support person who may be present throughout your stay, so long as that person’s presence does not affect your health or the safety and rights of other patients. For questions regarding your visitation rights while a patient at Baxter Regional, please call 870-508-1470.

Visitor Guidelines

The patient may designate visitors to enjoy the same visitation privileges as family members, regardless of if the person meets the legal definition of a relative. Conversely, any visitor who adversely affects the healing of the patient or the health and healing of others may be restricted.

Visitor suggestions include:

• Do not visit if you are suffering from a cold, sore throat or other illness.
• Noise and disruptive behavior affects the healing environment for all, please maintain the proper behavior while on your visit.
• Inquire in advance before bringing outside items (food, drink, balloons, perfumes, etc.) as these may trigger allergies.
• Wash your hands before entering the patient rooms.
• Do not use restrooms in patient rooms. Guest restrooms are located throughout the hospital.
• All children must be supervised at all times.
• Dress appropriately, including shirt and shoes at all times.
• Visitors may be asked to leave the room during certain tests, medical procedures or consults with the patient’s physician.